FREQUENTLY ASKED QUESTIONS
eMARneek communicates over the internet to send and receive data. This allows eMARneek to protect and save your critical data in a secure off-site location. When the internet goes down, eMARneek will suspend activity until the link is restored.
Your data is stored on one of our server farms located around the country. These servers are housed in secure data centers that offer world class speed, reliability and security.
Yes. At any given time, there are multiple copies of your data. The eMARneek server farm provides the high protection of mirrored servers so that there is real time data duplication.
We keep your data for up to six years, depending on the latest data retention standards set forth by various regulatory agencies. HIPAA states that medical records must be retained at least six years, and at least two years after the death of a patient.*
*Source: Centers for Medicare and Medicaid Services, and HIPAAdvisory.com
Yes. We comply with all the requirements set forth in the Health Information Portability and Accountability Act of 1998.
Yes. All data transmitted over the internet is encrypted using 256 bit encryption technology according to industry best practice.
Most states do not have rules specifically addressing the use of electronic MARs. The traditional paper MAR is almost universally used across the country. eMARneek mimics the behavior of the paper MAR while offering substantial improvements. When you print the MAR for a survey, it will have all the information the surveyors are accustomed to seeing on a traditional MAR, and as the use of eMARs becomes more common, state surveyors are becoming accustomed to completing their surveys using electronic records.
However it is the responsibility of each customer to confirm that eMARneek satisfies their local regulatory requirements.
Yes. This can be a very useful feature for those organizations that allow for home based work. Based on your organization’s approval, just login as you would at work.
We provide software support via telephone, live chat and email Monday through Friday from 7:00 AM to 7:00 PM Eastern Time. Our Customer Support Portal provides an extensive searchable knowledge base and live support chat.
Phone Support: (317) 293-1700
Yes. We are happy to provide you with brochures, demo CDs and web links to marketing material. We can even help you with an on-line demonstration of eMARneek.
Yes, eMARneek is specifically touch screen enabled. Facilities may choose to allow Caregivers to operate eMARneek with a mouse, a touch screen or a barcode scanner. For touch screen operation, users typically use a stylus, but often may use just a finger to operate a touch screen enabled laptop. A touch-screen enabled ultra mobile PC can provide even greater mobility where desired. Most caregiver tasks require minimal data entry, while most data entry and administrative tasks are done at a separate desktop computer by an administrator.